Resume
I am a human-centered UX leader with 20+ years of experience designing for complex, data-driven environments. I lead design teams to create clear, purposeful experiences grounded in real data and real user needs — balancing human judgment with AI-enabled thinking to deliver measurable results.
Years of Design Experience
20+
Years in the UX Industry
13+
Years of Design Management
8+
Industries
Financial technology (Fintech), enterprise, e‑commerce, education, and publishing
Key Professional Strengths
Constructive Team Management
Strong Proactive Leader
Superior Problem Solver
Big-Picture (Thoughtful) Thinker
Effective Communicator & Presenter
Cross-Team Collaborator & Partner
Great Project Management & Planning
Team Mentoring & Development
Vendor Management
Customer Relation Management
Professional Experience
Senior UX Manager - Design Strategy & AI-Enabled Products
Institutional Client Experience Design @ Citi
September 2024 – present
Senior UX Manager - UX & Product Design
Institutional Data Platform, Analytics & Client Reporting @ Citi
April 2020 – August 2024
Led UX for complex, data-driven enterprise platforms, shaping product strategy and driving clear, high-impact user experiences.
Defined and drove UX and product strategy across data-intensive platforms, aligning design direction with business priorities
Owned design direction for complex applications, translating system complexity into clear, decision-ready experiences
Shaped product definition by aligning stakeholders and clarifying ambiguous problem spaces into actionable solutions
Established UX roadmaps to focus teams on highest-value opportunities across product lines
Designed Al-enabled data experiences that transformed complex systems into clear, actionable insights
Influenced product and business decisions through executive communication and cross-functional partnership
Built and led a distributed UX team, improving delivery quality and expanding UX influence across the organization
Principal UX Consultant
Various Clients
2019-2020
Responsible for managing, researching, strategizing, and designing integrated user experiences for various clients.
Senior UX Architect & UX Manager
Digital Innovation & Commerce @ Bloomin’ Brands
2017-2019
Responsible for overseeing the customer journey of all four restaurant brands’ (Outback Steakhouse, Carrabba’s Italian Grill, Bonefish Grill, Fleming’s Prime Steakhouse & Wine Bar) digital touch points, including ecommerce, restaurant, loyalty and corporate websites, and mobile apps.
Managed the UX team by providing clear goals, constructive feedback and ensure consistent quality while being cognizant of development constraints.
Fostered collaboration with team members (UX, design, development, product management, QA) to drive value, identify and resolve impediments in the process flow.
Used technology, data, and user feedback to understand customer needs, iteratively optimized the customer experience, and improved operational efficiencies.
Delivered an innovative end-to-end frictionless customer experience by simplifying the user flow from the landing or the product page to checkout.
Solved problems that drove customer engagement, grew audience and increased revenue through the rise of ecommerce conversions.
User Experience Architect
Enterprise Architecture @ Bloomin’ Brands
2016-2017
Accountable for ensuring design and usability are the foundation of all restaurant and corporate technologies. Worked closely with corporate and restaurant team members to understand how they do their job in order to design solutions that facilitated their work flow. Developed a corporate UI style guide for continuity and consistency across all internal products. Instilled ADA/WCAG standards within all projects. Established and implemented UX processes that bridged gaps between organizational functions (business, design and technology). Collaborated with product teams in an agile software development environment.
Lead Senior UX Consultant
CTO UX Center of Excellence @ Citi
2014-2016
Collaborated globally with business owners, product managers, developers and other stakeholders to define, design, document and deliver exceptional user experiences for web and mobile apps. Provided thought leadership, strategic direction and recommendations based on research data and UX insights. Solved complex design problems through a user-centered design process that accounted for user goals, business requirements and development needs. Articulately presented to stakeholders at all levels and cross-disciplinary teams in an intelligent and convincing way. Planned and conducted user research activities (heuristic reviews, user interviews, task analysis, user surveys) and facilitated usability tests to understand users’ needs.
Principal UX Consultant
Various Clients
2002-2016
Led cross-functional teams for national clients to design and deliver desktop/mobile apps, responsive websites and marketing solutions. Leveraged UX insights into influencing business/product decisions. Translated requirements and complicated business problems into design solutions while working within branding and design standards. Created workflow diagrams, wireframes, interactive mockups, prototypes, and final coded products.
Senior User Experience Designer
Bisk Education
2011-2014
Bisk is an online learning services provider that partners with national universities. Strategized, designed and developed online learning interfaces, responsive websites, landing pages and emails. Conducted remote and in-person user testing. Leveraged A/B/multivariate testing, reporting and statistics to optimize and improve performance. Collaborated with web developers to build and integrate HTML5, CSS3 and JS deliverables into existing systems and applications.
Senior Interaction Designer
Bisk Education
2006-2008
Collaborated with creative director, marketing managers, fellow designers and copywriters to deliver multichannel marketing campaigns for national universities. Conceptualized, designed and developed websites, landing pages, emails, and online learning interfaces.
Director of Multimedia
Digital Lightbridge
2004-2006
A strategic marketing firm. Managed cross-functional team to deliver web and interactive media strategies including websites, interface designs, and video/audio production. Communicated and presented work to clients. Built and maintained strong team, client and vendor management.
User Interface Designer & Book Cover Designer
Penguin Random House
1999-2002
Responsible for brand development, digital strategy, creative direction, design and development of author, book and corporate websites while collaborating with members of the project team. Conceptualized and designed book covers.